Polite emails: Part 2 - Upper intermediate Level

This upper-intermediate unit helps learners move from casual workplace English to a more professional, polished email style. The focus is on upgrading common phrases so emails sound calm, respectful, and executive-level—without being overly formal or stiff. Learners practise softening requests, following up politely, expressing urgency tactfully, and responding professionally to delays or missed messages. The examples mirror real office situations such as checking project updates, requesting faster responses, acknowledging delays, and moving conversations forward smoothly. By the end of this unit, learners will be able to replace informal or emotionally charged language with clear, diplomatic alternatives that sound confident, cooperative, and appropriate for international business communication. Ideal for professionals who already communicate well in English but want their emails to sound more refined and credible.