How to Reply When a Quick Question Isn't Quick

Everyone at work has received a quick question that turned out to be anything but quick. It is tempting to reply Hi Mark, saw your quick question. You know what? It wasn't quick. Please stop calling it that. In this short and funny video, you will see how to transform that frustrated reply into polite corporate English. Instead of the first line, write Dear Mark, thank you for your message. I'll need some time to review and respond in detail. Instead of Please stop calling it that, say I appreciate your patience as I look into it. And instead of Regards, finish with Kind regards. The professional version manages expectations without complaining. It tells the other person that the answer will take time, while staying friendly and respectful. Phrases like respond in detail, I appreciate your patience and look into it are very useful in business emails whenever you need more time to answer properly. They help you protect your time and set realistic expectations with colleagues, managers and clients. Watch the video, enjoy the contrast between the casual and professional versions, and repeat the phrases out loud. Next time a quick question lands in your inbox, you will reply calmly and professionally.