Normal English vs Business English: Opinions and Requests

The way you speak at work affects how people see you. Simple phrases are fine with friends, but in meetings, emails and calls, business English sounds more polished. In this video, you will learn five useful upgrades. Instead of 'I think', say 'From my perspective', which presents your opinion professionally. Instead of 'I don't know', try 'I'm not certain at this point', which sounds more thoughtful and suggests you will find out. Replace 'I'm sorry' with 'I apologize for the inconvenience', a standard phrase in customer service and formal emails. Instead of 'I need', say 'I would appreciate', a polite way to make a request: I would appreciate your feedback by Friday. Finally, swap 'I'll tell you' for 'I'll inform you', which sounds more formal and reliable. These phrases help you sound respectful, calm and competent, especially when writing to clients or senior colleagues. Remember, business English is not about using complicated words. It is about being clear, polite and professional. Watch the video, repeat each pair, and choose two phrases to use in your next work email. Small changes like these can make a big difference in how your colleagues and clients see you.