How to Say This Isn't What We Agreed Professionally

Few things are more frustrating at work than discovering someone changed the plan without telling you. A direct message like Hi David, this isn't what we agreed on. You changed things without telling me. Let's fix it. may be honest, but it can create conflict. In this short video, you will see how to transform it into polite, professional English. Instead of this isn't what we agreed on, write Dear David, it seems there's been a misunderstanding regarding our agreement. Instead of You changed things without telling me, say I wasn't aware of the recent adjustments you made. Instead of Let's fix it, use Could we please realign to ensure we're on the same page? And instead of Thanks, finish with I appreciate your cooperation. The professional version avoids blame, focuses on facts and invites the other person to find a solution together. Phrases like misunderstanding regarding, recent adjustments and realign to ensure we're on the same page are very useful for clients, partners, suppliers and colleagues. Watch the video, compare the casual and professional versions, and repeat the phrases out loud. Save them for difficult situations, and you will handle disagreements calmly, clearly and professionally.