Polite emails: Part 2 - Advanced Level

This advanced unit focuses on writing polite, professional emails in situations where emotions, misunderstandings, or frustration could easily show. Learners practise transforming blunt, casual, or passive-aggressive messages into calm, respectful, and effective business English. Through realistic scenarios—disagreements, missing files, ineffective meetings, unanswered emails, and scheduling issues—you’ll learn how fluent professionals raise concerns without blame, request action without pressure, and maintain good relationships while setting boundaries. The unit highlights key strategies such as softening language, removing accusations, using neutral tone, and choosing wording that sounds cooperative rather than confrontational. Ideal for advanced learners working in international environments where clarity, diplomacy, and professionalism matter as much as the message itself.