Email tone & politeness - Intermediate Level

Politeness matters in professional communication. At the B1 level, it’s important to recognize when casual or direct phrases might sound too rude in an email. This unit helps you: • Replace harsh or informal wording with polite, professional alternatives • Avoid common mistakes in tone that weaken your message • Upgrade everyday phrases to more confident expressions • Build authority while staying respectful By practicing these skills, you’ll learn how to write clear, polite emails that create a positive impression at work.