How to Answer a Workplace Problem-Solving Question

Answering behavioral interview questions can be tough—especially ones like Describe a time you solved a challenging problem. In this video, Grace gives a strong example that highlights her problem-solving skills in a clear and structured way.

She starts by introducing the challenge: a client kept changing their expectations mid-project. Instead of panicking, she took action and stepped up to lead the team. Her next step? Reassessing the strategy, adjusting timelines, and aligning new deliverables.

Grace doesn’t just talk about what she did—she shows how she worked with her team and the client to find a solution. That collaboration helped build trust and kept everyone on the same page.

The result? The team delivered early and impressed the client so much that it led to even more work opportunities. Grace wraps it up by linking her experience to the new role she’s applying for.

This is a great model answer for anyone preparing for interviews—especially if you’re applying for roles where teamwork, flexibility, and client management are key.

Watch the video and learn how to structure your own winning answer!